Serio helpdesk software
This helpdesk software is very nice and you can easy to use it.
Serio Helpdesk Key Feature:
Call ticketing and tracking with Serio Incident Management
Service Level Agreements (SLA) including real time monitoring and a suite of ready-to-run reports
Knowledgebase searching
Flexible workflow through Serio Actions
Web-based customer self-service portal
Optional integration with Microsoft Active Directory for customer contact and organisational details
Integrated Supplier/3rd party management
Customer satisfaction surveys and reporting
Callback and response management
Customer service reminders and scheduled customer service events
Service status pages for 'at a glance status' for your customers
Remote assistance/desktop technology
Optional network auditing & software license management available
Optional Computer-Telephony Integration (CTI)
If you are setting up a new Helpdesk, you should think carefully about reporting.
We've thought a lot about reports. That's why we include a full suite of ready-made reports for you to use - including standard measures like first-time fix rate, availability, closure rates, SLA performance and more.
We also provide guidance on preparing management reports - useful for those attempting this for the first time, or getting started as a helpdesk manager or team leader. For example, there is our metrics white paper (see the link on the right), or our many blog articles.
You can also construct your own reports using comprehensive samples and source code we provide. If you are comfortable with SQL-based report writing tools you can write your own totally custom reports.
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